Process Auditing

Turtle Diagrams – A Misconception

There is certainly a lot of material available on Turtle Diagrams. When reading through some recently, I found myself thinking that there are still many consultants and auditors that seem to miss the true objective and functional uses of the Turtle Diagram. The Turtle Diagram was first introduced by Philip Crosby who is well known for his work Quality is…
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About Our Free Process Audit Resource

Our free resource package for process auditing is designed to help internal auditors plan, document and report an audit in a format consistent with ISO requirements and do it effectively without a great deal of paperwork. I’ve taught internal auditors for over twenty years and one thing that I’ve noticed is that almost everyone has challenges with planning audits. When…
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Interpreting Conformity, Efficiency and Effectiveness

Two separate events over the past couple of weeks caused me concern.  First someone told me that we must consider auditing conformity as being equally important to the consideration of effectiveness since both were required. The statement caused me to pause. True I thought, the standards are full of requirements for conformity. This statement reminded me of the other event,…
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Audit Evidence for Management System Auditors

In my job as a trainer of Quality Auditors, one of the things that I run into regularly is a misunderstanding of the requirement for auditors to have an evidence-based approach. Evidence is one of those terms that everyone automatically assumes that they understand, but when it comes to determining what is evidence they often run into problems. The problem…
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Better Internal Auditing

Dogma can be a powerful force in our society. We have a strong tendency to try to short cut systems by copying what others have done. Why? Maybe we think it will be easier. After all, why do a lot of work ourselves when others have done the work for us. Unfortunately we can end up with the blind leading…
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