Quality Management

About Our Free Process Audit Resource

Our free resource package for process auditing is designed to help internal auditors plan, document and report an audit in a format consistent with ISO requirements and do it effectively without a great deal of paperwork. I’ve taught internal auditors for over twenty years and one thing that I’ve noticed is that almost everyone has challenges with planning audits. When…
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Interpreting Conformity, Efficiency and Effectiveness

Two separate events over the past couple of weeks caused me concern.  First someone told me that we must consider auditing conformity as being equally important to the consideration of effectiveness since both were required. The statement caused me to pause. True I thought, the standards are full of requirements for conformity. This statement reminded me of the other event,…
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The 95% Solution

Organizations don’t need structured management systems. Hard work, knowledge and experience will make organizations work effectively. In the old days we never had all of these systems and procedures and instructions and we got the job done. This is true. If your objective is to do things right 95% of the time. But what about the other 5%? Management systems…
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Why ISO Systems Fail

Why don’t managers and senior managers embrace ISO 9001 systems? Why do so many organizations provide only lip service to the requirements of their quality management systems? The answer: “The HÄAGEN-DAZS® Ice Cream Problem.” A presenter at a large conference held up a half gallon container of HÄAGEN-DAZS® French Vanilla, Ice Cream, and asked the audience, “What is this?” The…
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