If the answer you’re looking for is not here, please contact us directly. We’re here to help.
1. Where are you guys and how can I contact you?
Pat Ambrose works out of our main office in Huntsville, Ontario. The rest of the team works remotely out of their offices throughout Ontario. You can contact us via email at email@example.com
2. Are taxes included in my purchase and how can I pay?
All prices include taxes and are in Canadian dollars. We accept payments through PayPal or Stripe. Both options accept all major credit cards and are secure.
3. When will I get my order?
If you’ve purchased one of our ebooks you can download the files immediately after checkout or from the email you’ll receive following your purchase. If you’ve ordered custom products such as a t-shirt, these will be shipped to you within 5 business days. Most orders will arrive at addresses in the USA, Europe or Canada within 8 business days once shipped. Other international addresses may take an additional 4-5 days. If you prefer to have your order delivered faster please contact us for Expedited Rates.
4. How much does shipping cost?
Because we want to make sure that all of your items get to you in perfect condition, each type requires separate packaging. Our flat rate standard shipping rates apply to each type of custom product which doesn’t change if you purchase more than one of the same type of product. And our flat rates are for shipping to any address worldwide.
Our standard rates are $8 for t-shirts regardless of how many t-shirts you purchase. $10 for mugs and $12 for posters. All prices are in Canadian dollars. So for example if you buy three t-shirts your shipping will cost $8. If you buy one t-shirt and one mug your shipping will cost $18.
Please note that international orders outside of the USA may be subject to customs fees or duties. These fees are not included in the item cost or in the shipping cost and are the sole responsibility of the buyer. These fees will not be reimbursed. Please inquire at your local post office.
5. What if my download didn’t work?
If you experienced any technical issues with your ebook purchase please contact us right away and we will do everything we can to resolve the issue. Our customers are our first concern. Please include any information you feel pertinent to the issue so that we can investigate accordingly.
6. What format are the ebooks in?
All of our ebooks are available in PDF and/or Microsoft Word format. We do not provide hard copy books through this website though you can purchase bound printed copies on Amazon. All Microsoft Word files have been developed in Microsoft Word 2013 but are maintained in compatibility mode for conversion to older versions of Word. If you are experiencing formatting issues it is most likely due to this conversion. We want you to use these tools within your organization, which is why we provide them in Word. To do this effectively, some reformatting would be necessary anyways. We expect that you will respect copyright.
7. Can I get a refund or exchange?
If you feel that our ebooks have not met your expectations, please contact us and let us know why. We would be happy to discuss a refund if you feel that is necessary.
If you wish to return or exchange a custom product, please contact us right away and let us know why. We will let you know where to return the product and arrange for an exchange or refund. Returns/exchanges must be requested within 10 days of when you receive the order. Shipping costs incurred when returning the product are not refundable.
Please report any concerns to firstname.lastname@example.org and include a photo, a brief description of the issue and your order number.
8. Can I cancel my order?
All custom products are made to order and ship directly from the manufacturer. If for any reason you wish to cancel your order please contact us as soon as possible. Orders cannot be cancelled once processed by the manufacturer so we may need to wait until it is shipped to you and then we can make arrangements for return or exchange.
9. Will you revise the ebooks after I purchase them?
We are committed to continually improving our ebooks and as we gather customer feedback we expect to revise them. Included in the purchase of the Audit Guides and Checklists you will receive free copies of any future editions based on the 2015 Standard. You will also receive future editions of the Process Audit Toolkit for as long as we are providing free 2015 Guide revisions. We will contact you regarding these revisions using the email address you provide when you make a purchase.
10. What if I still have questions?
If you still have questions please contact us at email@example.com and we will be happy to help you.