If the answer you’re looking for is not here, please contact us directly. We’re here to help.

1. Where are you guys and how can I contact you?
Pat Ambrose works out of our main office in Huntsville, Ontario. The rest of the team works remotely out of their offices throughout Ontario. You can contact us via email at info@systemsthinking.works

2. Are taxes included in my purchase and how can I pay?
All prices include taxes and are in Canadian dollars. We accept payments through PayPal or Stripe. Both options accept all major credit cards and are secure.

3. When will I get my order?
You’ll be able to download the eBook files immediately after payment is confirmed on the checkout page or from the email you’ll receive following your purchase.

4. How much does shipping cost?
All the eBooks on this site are digital downloads and do not have shipping costs. We do sell printed bound copies on Amazon if you prefer which are considered a separate purchase from any eBooks on this site. These may have additional shipping costs associated with them.

5. What if my download didn’t work?
If you experienced any technical issues with your eBook purchase please contact us right away and we will do everything we can to resolve the issue. Our customers are our first concern. Please include any information you feel pertinent to the issue so that we can investigate accordingly.

6. What format are the eBooks in?
All of our eBooks are available in PDF and/or Microsoft Word format. We do not provide hard copy books through this website though you can purchase bound printed copies on Amazon. All Microsoft Word files have been developed in Microsoft Word 2013 but are maintained in compatibility mode for conversion to older versions of Word. If you are experiencing formatting issues it is most likely due to this conversion. We want you to use these tools within your organization, which is why we provide them in Word. To do this effectively, some reformatting would be necessary anyways. We hope that you choose to respect copyright.

7. Can I get a refund or exchange?
If you feel that our eBooks have not met your expectations, please contact us and let us know why. We would be happy to discuss a refund if you feel that is necessary.

8. Will you revise the eBooks after I purchase them?
We are committed to continually improving our eBooks and as we gather customer feedback we expect to revise them. Included in the purchase of the Audit Guides and Checklists you will receive free copies of any future editions based on the 2015 Standard. You will also receive future editions of the Process Audit Toolkit for as long as we are providing free 2015 Guide revisions. We will contact you regarding these revisions using the email address you provide when you make a purchase.

9. What if I still have questions?
If you still have questions please contact us at info@systemsthinking.works and we will be happy to help you.