Systems Thinking and ISO 9001:2015


Connecting the dots between Rational Thinking, Appreciative Systems and an effective 9001:2015 implementation.

This eBook is a journey to address the requirements of ISO 9001:2015 from a systems thinking perspective and in terms of Rational Thinking. The journey weaves through 8 chapters that cover all of the main clauses of the new standard and relates them to thinkers and ideas behind Rational Thinking such as Geoffrey Vickers and Peter Checkland. Included are three Process Design exercises that you can take your teams through to better understand not only the requirements of the standard, but your system and organization as well. Process Audit Toolkit also included.

What you get:

  • 50 pages on 9001:2015 requirements and how they can be viewed “rationally”
  • In depth discussion on Appreciative Systems and Soft Systems Methodology in relation to 9001:2015
  • Practical exercise on identifying the context of your organization
  • Practical exercise on defining your organization’s scope and identifying strategic risks
  • Practical exercise on developing and documenting process design
  • Immediate download of the eBook in PDF and the exercises in Microsoft Word
  • Immediate download of our Process Audit Toolkit included with purchase
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Our eBook on Systems Thinking, Rational Thinking and the ISO 9001:2015 standard is designed to give you powerful insight into the new ISO requirements and provide innovative ideas on how to get the most value from your ISO system.

It takes a deep look at some of the key requirements of the standard and discusses them through the lens of some of the most prolific and respected minds in the rational thinking field. It is also a personal journey with the author Pat Ambrose who has included in the book stories and anecdotes from his own experience auditing and consulting. These stories can offer even more insight into how to approach the challenges within your organization.

Included in the purchase of the eBook are three Process Design exercises. Use these within your organization to build and strengthen key areas of your ISO system such as understanding Context and Interested Parties, defining Scope and identifying Strategic Risks and finally Designing Effective Processes. Each exercise comes with instructions on how to facilitate it as well as the forms required for completion.

This package offers everything you need to gain insight into your organization and get the absolute highest return on investment from your ISO implementation.

Chapters include:
Rational Thinking
Risk and Rational Thinking
Designing Your System
Change and Rational Thinking
Processes in Detail (Clause 7.0)
Rational Thinking in Operations (Clause 8.0)
Performance and Innovation (Clause 9.0 and 10.0)

How you get it: 

Simply add the eBook to your cart. Make sure you take a look at our Audit Guides before proceeding to checkout. Once payment is confirmed you will be able to immediately download your copy of the eBook, the exercises and the Process Audit Toolkit.

If you have any questions please take a look at our FAQs or contact us directly.


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