I’ve wanted to create a website like this for a long time. The hardest thing for me was how to introduce myself and the site in a way that would convince you that the information provided is valuable and worth your time. I have been lucky enough to have had my career parallel the development of quality. You could say…
In my job as a trainer of Quality Auditors, one of the things that I run into regularly is a misunderstanding of the requirement for auditors to have an evidence-based approach. Evidence is one of those terms that everyone automatically assumes that they understand, but when it comes to determining what is evidence they often run into problems. The problem…
Dogma can be a powerful force in our society. We have a strong tendency to try to short cut systems by copying what others have done. Why? Maybe we think it will be easier. After all, why do a lot of work ourselves when others have done the work for us. Unfortunately we can end up with the blind leading…
Why don’t managers and senior managers embrace ISO 9001 systems? Why do so many organizations provide only lip service to the requirements of their quality management systems? The answer: “The HÄAGEN-DAZS® Ice Cream Problem.” A presenter at a large conference held up a half gallon container of HÄAGEN-DAZS® French Vanilla, Ice Cream, and asked the audience, “What is this?” The…