There is certainly a lot of material available on Turtle Diagrams. When reading through some recently, I found myself thinking that there are still many consultants and auditors that seem to miss the true objective and functional uses of the Turtle Diagram. The Turtle Diagram was first introduced by Philip Crosby who is well known for his work Quality is…
“Say what you do and do what you say.” This was a popular line from almost everyone’s ISO 9000 presentations in the 1990’s. Unfortunately people are smart and many interpreted that saying as an opportunity to describe their management systems in terms that were easy to show that they did what they said even though what they did was totally…
In my job as a trainer of Quality Auditors, one of the things that I run into regularly is a misunderstanding of the requirement for auditors to have an evidence-based approach. Evidence is one of those terms that everyone automatically assumes that they understand, but when it comes to determining what is evidence they often run into problems. The problem…
Organizations don’t need structured management systems. Hard work, knowledge and experience will make organizations work effectively. In the old days we never had all of these systems and procedures and instructions and we got the job done. This is true. If your objective is to do things right 95% of the time. But what about the other 5%? Management systems…