There is certainly a lot of material available on Turtle Diagrams. When reading through some recently, I found myself thinking that there are still many consultants and auditors that seem to miss the true objective and functional uses of the Turtle Diagram. The Turtle Diagram was first introduced by Philip Crosby who is well known for his work Quality is…
Our free Process Audit Toolkit is designed to help internal auditors plan, document and report an audit in a format consistent with ISO requirements and do it effectively without a great deal of paperwork. I’ve taught internal auditors for over twenty years and one thing that I’ve noticed is that almost everyone has challenges with planning audits. When the plan…
I’ve wanted to create a website like this for a long time. The hardest thing for me was how to introduce myself and the site in a way that would convince you that the information provided is valuable and worth your time. I have been lucky enough to have had my career parallel the development of quality. You could say…
Every day in many ways people try to influence our thinking. Here are five brief examples of how people try to get us to comply with their wishes through the arguments that they make. Critical thought about these statements can help avoid poor decisions. This is an Appeal to Indirect Consequences. There is a big jump between not getting certified…