Dogma can be a powerful force in our society. We have a strong tendency to try to short cut systems by copying what others have done. Why? Maybe we think it will be easier. After all, why do a lot of work ourselves when others have done the work for us. Unfortunately we can end up with the blind leading…
Why don’t managers and senior managers embrace ISO 9001 systems? Why do so many organizations provide only lip service to the requirements of their quality management systems? The answer: “The HÄAGEN-DAZS® Ice Cream Problem.” A presenter at a large conference held up a half gallon container of HÄAGEN-DAZS® French Vanilla, Ice Cream, and asked the audience, “What is this?” The…