Interpreting Conformity, Efficiency and Effectiveness

Two separate events over the past couple of weeks caused me concern.  First someone told me that we must consider auditing conformity as being equally important to the consideration of effectiveness since both were required. The statement caused me to … Read More

Audit Evidence for Management System Auditors

In my job as a trainer of Quality Auditors, one of the things that I run into regularly is a misunderstanding of the requirement for auditors to have an evidence-based approach. Evidence is one of those terms that everyone automatically … Read More

About Our Free Process Audit Resource

Our free resource package for process auditing is designed to help internal auditors plan, document and report an audit in a format consistent with ISO requirements and do it effectively without a great deal of paperwork. I’ve taught internal auditors … Read More

Five Strategies to Influence Our Thinking

Every day in many ways people try to influence our thinking. Here are five brief examples of how people try to get us to comply with their wishes through the arguments that they make. Critical thought about these statements can … Read More

Turtle Diagrams – Myths and Misconceptions

There is certainly a lot of material available on Turtle Diagrams. When reading through some recently, I found myself thinking that there are still many consultants and auditors that seem to miss the true objective and functional uses of the … Read More

Do What You Say

“Say what you do and do what you say.” This was a popular line from almost everyone’s ISO 9000 presentations in the 1990’s. Unfortunately people are smart and many interpreted that saying as an opportunity to describe their management systems … Read More

The 95% Solution

Organizations don’t need structured management systems. Hard work, knowledge and experience will make organizations work effectively. In the old days we never had all of these systems and procedures and instructions and we got the job done. This is true. … Read More

Critical Thinking in the Workplace

Critical Thinking is thinking that is reflective, open-minded yet purposeful and directed. During the early industrial revolution, employees were essentially considered machines. Employers neither wanted nor expected them to think. Today in our constantly changing and evolving work places with … Read More

Better Internal Auditing

Dogma can be a powerful force in our society. We have a strong tendency to try to short cut systems by copying what others have done. Why? Maybe we think it will be easier. After all, why do a lot … Read More

A Process Based Organization

Many businesses today are still trying to manage departments or people rather than processes. This may be because many organizations have trouble understanding the difference.For instance (and generally speaking) organizations may have a sales department and an engineering department. The … Read More

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