Do What You Say

posted in: Quality Management

“Say what you do and do what you say.” This was a popular line from almost everyone’s ISO 9000 presentations in the 1990’s. Unfortunately people are smart and many interpreted that saying as an opportunity to describe their management systems … Read More

The 95% Solution

Organizations don’t need structured management systems. Hard work, knowledge and experience will make organizations work effectively. In the old days we never had all of these systems and procedures and instructions and we got the job done. This is true. … Read More

Critical Thinking in the Workplace

posted in: Critical Thinking

Critical Thinking is thinking that is reflective, open-minded yet purposeful and directed. During the early industrial revolution, employees were essentially considered machines. Employers neither wanted nor expected them to think. Today in our constantly changing and evolving work places with … Read More

A Process Based Organization

posted in: Systems Thinking

Many businesses today are still trying to manage departments or people rather than processes. This may be because many organizations have trouble understanding the difference.For instance (and generally speaking) organizations may have a sales department and an engineering department. The … Read More

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